Refund policy
No Refund & No Exchange Policy
Please carefully review your order before making a purchase. We do not accept refunds or exchanges on any products, except in cases where the product is damaged during transit or is defective.
360 Parcel Opening Video Requirement for Damage Verification
To ensure smooth handling of any claims regarding damaged goods, we require that an uncut 360 parcel opening video be provided for verification of the damage. Here's how it works:
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Step 1: When your parcel arrives, please record an uncut video of the unboxing process.
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Step 2: In case of any damages, the video should clearly show the condition of the packaging, the item inside, and any damage that occurred.
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Step 3: Send the video to us at sehrova .support@gmail.com within 24 hours of receiving the parcel.
This video will serve as the basis for verifying the damage and processing an exchange, if applicable.
Damage Claims and Exchange
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Damaged Goods: If your product is damaged during transit, we will offer an exchange for the same product (subject to availability). To qualify for an exchange, the following conditions must be met:
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You must provide the parcel opening video showing the damage.
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The claim must be reported within 48 hours of receiving the product.
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If the product is out of stock, we will offer a store credit for the same amount that can be used on future purchases.
Customer Support
If you have any concerns regarding your order or need assistance with a damaged product, please contact our customer support team:
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Email: sehrova .support@gmail.com
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Phone: +91 8660743682
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Business Hours: All Days 10 AM to 10 PM
We are committed to providing the best service and support to our customers and will work closely with you to resolve any issues promptly.